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Privacy Statement

Information about the processing of personal data of our customers and interested parties.

Diligence and transparency are the basis for a trusting cooperation with our customers. Therefore, we inform you about how we process your data and how you can exercise your rights, which you are entitled to under the General Data Protection Regulation (GDPR) and other relevant data protection laws. Which personal data we process and for what purpose depends on the respective contractual relationship.

1. Who is responsible for data processing?

Person responsible:

PLIXXENT Holding GmbH
Gasstraße 18, House 5
22761 Hamburg
Germany
Phone: +49 40357784600
E-mail: info@plixxent.com

represented by the management.

2. How do you reach the data protection officer?

You can reach our data protection officer at:
Christopher Schewior
intersoft consulting services AG
Beim Strohhause 17
20097 Hamburg
Germany
Email: DSB-Plixxent@intersoft-consulting.de

3. Which of your personal data do we use?

If you have an inquiry, have us prepare an offer or conclude a contract with us, we process your personal data. In addition, we also process your personal data, among other things, to fulfill legal obligations, to protect a legitimate interest or based on a consent granted by you.

Depending on the legal basis, these are the following categories of personal data:

  • First name, last name
  • Address
  • Communication data (telephone, e-mail address, fax number)
  • Date of birth
  • Nationality
  • Contract master data, in particular contract number, term, notice period, type of
  • contract
  • Organizational data (e.g. company, enterprise/organization, job title,
  • position, function)
  • Invoice data/sales data
  • Creditworthiness data
  • Payment data/account information
  • Account information, especially registration and logins (user ID)
  • Video or image recording
  • CCTV.

In the course of contract initiation, we also make use of data provided to us by third parties. Depending on the type of contract, this involves the following categories of personal data:

  • Information on creditworthiness (via credit agencies).

4. What are the sources of the data?

We process personal data that we receive from our customers or interested parties.

We also receive personal data from the following entities:

  • Credit bureaus
  • Publicly available sources: commercial or association registers, debtors’ registers, land
  • registers.
  • Other group companies.

5. For what purposes do we process your data and on what legal basis?

We process your personal data in particular in compliance with the general data protection regulation (GDPR) and the german federal data protection act (BDSG) as well as all other applicable laws.

5.1 Based on your consent (Art. 6 para. 1 a GDPR)

If you have given us your voluntary consent to the collection, processing or transmission of certain personal data, then this consent forms the legal basis for the processing of this data. In the following cases, we process your personal data on the basis of consent given by you:

  • Sending an e-mail newsletter
  • Personalized newsletter tracking
  • Market research (e.g. customer satisfaction surveys)
  • Marketing and advertising-building customer profiles
  • Publication of a customer reference (name and picture).

5.2 For the performance of a contract (Art. 6 para. 1 b GDPR)

We use your personal data for the execution of the purchase contract.

Within this contractual relationship, we will process your data in particular to carry out the following activities:

  • Contact related to the contract
  • Contract management
  • Ongoing customer support
  • Service center/customer support
  • Exercise of warranty claims
  • Receivables management
  • Contract termination management.

More detailed information on the purposes of data processing can be found in the respective contract documents and general terms and conditions.

5.3 For the fulfillment of legal obligations (Art. 6 para. 1 c GDPR)

As a company, we are subject to various legal obligations. In order to fulfill these obligations, the processing of personal data may be necessary.

Control and reporting obligations
Creditworthiness, age and identity checks
Prevention/defense of criminal acts.

5.4 On the basis of a legitimate interest (Art. 6 para. 1 f GDPR)

In certain cases, we process your data to protect a legitimate interest of us or a third party.

  • Direct advertising or market and opinion research
  • Central customer data management within the group
  • Measures for building and plant safety
  • Video surveillance for the preservation of the house right
  • Consultation of and exchange of data with credit agencies to determine creditworthiness or default risks
  • Ensuring IT security and IT operations.

6. Who will your data be shared with?

In order to fulfill our contractual and legal obligations, your personal data will be disclosed to various public or internal bodies, as well as external service providers.

Companies in the Group:

PLIXXENT GmbH & Co KG
Mittelkamp 112
26125 Oldenburg
Germany

PLIXXENT A/S
Kronborgvej 24
5450 Otterup
Denmark

PLIXXENT B.V.
Korte Groningerweg 1 a
9607 PS Foxhol
The Netherlands

PLIXXENT S.L.
Poligono Quimico Sur
Ctra. Vilaseca-La Pineda,
s/n PO Box 83,
43110 La Canonja #
Tarragona
Spain

Polytech Liquid Polymers Limited
Long Ln
Pott Shrigley,
Bollington, Macclesfield SK10 5SD,
United Kingdom

PLIXXENT S.r.l
Via Massari Marzoli, 5
21052 Busto Arsizio (Va)
Italy

External service providers:

We work with selected external service providers to fulfill our contractual and legal obligations.

  • IT service providers (e.g. maintenance service providers, hosting service providers)
  • Service providers for file and data destruction
  • Printing services
  • Telecommunications
  • Payment service providers
  • Advice and consulting
  • Service providers for marketing or sales
  • Credit bureaus
  • Authorized dealers
  • Service providers for telephone support (call center)
  • Web hosting service providers
  • Lettershops
  • Auditors.

Public bodies:

In addition, we may be required to disclose your personal data to other recipients, such as public authorities to comply with legal notification requirements.

  • Financial authorities
  • Customs
  • Social security agency.

If you have any further questions about the individual recipients, please contact us at: info@plixxent.com

7. Is your data transferred to countries outside the European Union (so-called third countries)?

A transfer to a third country is not intended.

8. How long will my data be stored?

We store your personal data as long as it is necessary to fulfill our legal and contractual obligations.
If storage of the data is no longer necessary for the fulfillment of contractual or legal obligations, your data will be deleted unless its further processing is necessary for the following purposes:

  • Fulfillment of retention obligations under commercial and tax law. These include retention periods from the German commercial code (HGB) or the German fiscal code (AO). The retention periods are up to 10 years.
  • Preservation of evidence within the framework of the statutory limitation provisions. According to the statutes of limitation of the German civil code (BGB), these limitation periods can be up to 30 years in some cases; the regular limitation period is three years.

9. What rights do you have in connection with the processing of your data?

Every data subject has the right to information under Article 15 of the GDPR, the right to rectification under Article 16 of the GDPR, the right to erasure under Article 17 of the GDPR, the right to restriction of processing under Article 18 of the GDPR, the right to object under Article 21 of the GDPR and the right to data portability under Article 20 of the GDPR. With regard to the right to information and the right to erasure, the restrictions pursuant to Sections 34 and 35 German Federal Data Protect Act (BDSG) apply.

9.1 Right of objection

You can object to the use of your data for advertising using electronic mail at any time without incurring any costs other than the transmission costs according to the basic rates.

What right do you have in case of data processing based on your legitimate or public interest?

Pursuant to Art. 21 (1) GDPR, you have the right to object at any time to the processing of personal data relating to you on the basis of Art. 6 (1) e GDPR (data processing in the public interest) or on the basis of Art. 6 (1) f GDPR (data processing for the protection of a legitimate interest) for reasons arising from your particular situation; this also applies to profiling based on this provision.

In the event of your objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

What right do you have in case of data processing for direct marketing?

If we process your personal data for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing pursuant to Art. 21 (2) GDPR; this also applies to profiling insofar as it is related to such direct marketing. In the event of your objection to processing for the purpose of direct marketing, we will no longer process your personal data for these purposes.

9.2 Revocation of consent

You can revoke your consent to the processing of personal data at any time. Please note that the revocation is only effective for the future.

9.3 Right to information

You can request information about whether we have stored personal data about you. If you wish, we will tell you what data is involved, for what purposes the data is processed, to whom this data is disclosed, how long the data is stored and what other rights you have with regard to this data.

9.4 Other rights

In addition, you have the right to correct incorrect data or to have your data deleted. If there is no reason for further storage, we will delete your data, otherwise we will restrict the processing. You may also request that we provide any personal data you have provided to us in a structured, commonly used and machine-readable format either to you or to a person or company of your choice.

In addition, there is a right of appeal to the competent data protection supervisory authority (Art. 77 GDPR in conjunction with § 19 German Federal Data Protection Act (BDSG)).

9.5 Exercise your rights

To exercise your rights, you can contact the data controller or the data protection officer using the contact details provided. Furthermore, you can contact us by e-mail: info@plixxent.com or call the following telephone number +49 40357784600.

We will process your inquiries promptly and in accordance with legal requirements and inform you of the measures we have taken.

10. Is there an obligation to provide your personal data?

In order to enter into a business relationship, you must provide us with the personal data that is necessary for the implementation of the contractual relationship or that we must collect due to legal requirements. If you do not provide us with this data, then the implementation and processing of the contractual relationship is not possible for us.

11. Changes to this information

If there is a significant change in the purpose or manner of processing your personal data, we will update this information in a timely manner and inform you of the changes in a timely manner.

Plixxent Holding GmbH
Gasstraße 18, House 5
22761 Hamburg
Germany
E-mail: info@plixxent.com

represented by the managing directors Dr. Jörg Schottek, Nikolaus Michelsen, Carsten Wörner